Refund & Refill Policy

Last Updated: 18 May 2025

At ProSmmPanelStore.com, we aim to provide reliable and high-quality Social Media Marketing (SMM) services. This policy explains the conditions for refunds, cancellations, and refill guarantees. By placing an order on our website, you agree to the terms outlined below.

1. General Refund Policy

All payments made on ProSmmPanelStore.com are final and non-refundable once the order has been placed and processing has started.

Due to the digital nature of SMM services, we cannot reverse or cancel services once they begin delivering.

However, refunds may be granted in specific situations described below.

2. Eligible Refund Cases

Refunds may be considered under the following circumstances:

Order Not Started

If your order does not start within the expected start time and no progress is made within 48–72 hours.

Partial Delivery

If an order is partially delivered and the system cannot complete the remaining quantity.

A partial refund will be issued for the undelivered portion.

Technical Error or Duplicate Payment

If a technical error or payment gateway issue causes:

• Duplicate payment
• Incorrect billing
• Overcharged order

The extra amount will be refunded.

Service Not Working

If the service becomes unavailable or permanently stopped by the provider before delivery completion.

3. Refund Method

All approved refunds will be issued as wallet credits to your ProSmmPanelStore account balance.

We do not process refunds back to the original payment method (UPI, card, wallet, etc.).

Users can use wallet balance for future orders on the platform.

4. Non-Refundable Situations

Refunds will NOT be granted in the following situations:

• Wrong link, username, or private account provided by the user
• Incorrect service selected by the user
• Orders marked as Completed in the system
• Drop caused by platform algorithm changes (Instagram, YouTube, etc.)
• User deleting posts or changing account settings during the order
• Orders placed during maintenance or temporary service instability
• Change of mind after placing the order
• Attempt to misuse or abuse the service

5. Refill Policy

Some services on ProSmmPanelStore.com include a Refill Guarantee, while others may not.

Refill Eligible Services

If a service includes Refill / Non-Drop guarantee, users may request a refill if followers, likes, views, or other metrics drop within the refill period.

The refill period varies by service and is displayed on the service description page.

Refill Conditions

Refills will only be provided if:

• The account or post remains public
• The original link remains unchanged
• The content has not been deleted
• The order ID is valid

Refill Request Time

Refill requests must be made within the refill period specified for the service.

Refill Limitations

Refills will not be provided if:

• The account becomes private
• Username or post link is changed
• The post or account is deleted
• The refill period has expired

6. Order Cancellation Policy

Orders cannot be cancelled once they have started processing.

Cancellation may only be possible if the order is still in Pending status and has not begun.

Users must contact support immediately after placing the order to request cancellation.

7. Chargeback & Dispute Policy

Chargebacks and payment disputes are strictly prohibited.

If a user files a chargeback through their bank or payment provider:

• Their account will be permanently suspended
• All remaining balance will be forfeited
• Access to services will be revoked

Users must always contact our support team first to resolve any issue.