✅ Refund Policy

Last Updated: 18-05-2025

At ProSmmPanelStore.com, we strive to provide top-quality social media marketing (SMM) services. This Refund Policy outlines the conditions under which refunds may or may not be granted. By using our services, you agree to the terms below.

1. General Policy

All purchases made on ProSmmPanelStore.com are non-refundable. Once a payment is made and the service is delivered (or has started processing), we do not offer refunds unless under specific conditions outlined below.

2. Eligible Refund Cases

Refunds may be considered only under the following circumstances:

• Order Not Delivered: If an order fails to start within the expected time and no results are delivered after 48–72 hours.

• Partial Delivery: If an order is partially delivered and no further progress is expected, a partial refund may be issued based on the undelivered portion.

• Technical Error or Duplicate Payment: If you are charged more than once for the same order or a technical issue causes overbilling.

Note: Refunds will be issued as wallet balance (credits) on your ProSmmPanelStore account, not to your original payment method.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Wrong link, username, or service selected by the user

• Decrease in followers/likes/views due to user-side action or platform algorithm changes

• Violation of our Acceptable Use Policy

• Order marked as "Completed" in the system

• Orders placed during service instability, maintenance, or update periods

• Change of mind after placing the order

4. Dispute and Chargeback Policy

• Chargebacks and payment disputes are strictly prohibited.

• If a chargeback or dispute is raised, your account will be permanently suspended, and any balance will be forfeited.

• For any issues, always contact our support team before approaching your payment provider.

5. Cancellation Policy

Orders cannot be canceled once they have been submitted unless they are in a "Pending" status and haven't started processing. Cancellation requests must be made immediately after order placement via our support system.

6. How to Request a Refund

To request a refund (if eligible), please contact us via our support system with the following details:

• Order ID

• Reason for the refund

• Relevant screenshots or evidence (if applicable)